Dear Sweet Team,

Here is what is new in This Version.
P1.25(5) delivers the new Deliveries Rules System, a unified engine that manages pricing, availability, and overrides for all delivery services.
It also introduces hotel/lobby pickup logic, and different guest override options.

Flexible Delivery Options

Delivery options are now presented automatically based on the service rules and guest overrides, giving guests a clear and accurate experience while keeping the process simple for local teams and AI Chatbot.

SIBO

Deliveries Rules Engine

A new unified engine now defines all delivery service rules in one place. It ensures that pricing, availability, guest benefits, hotel pickup behavior, and delivery options follow the same logic across the platform. This eliminates manual checks and gives guests clearer, more predictable delivery choices.

Task Time Windows Across Dates

Tasks can now display time windows that span multiple dates when required by delivery rules such as a maximum allowed delivery window (for example 24 or 48 hours). Agents cannot set these cross date windows manually. They are able to modify the time window according to their defined limits (e.g., 3 hours time window).

Website & App

Online Check In Time Selection

Guests now choose their own check in and check out times without any default hour preselected. This prevents operational overload by spreading guest arrivals more evenly and ensures more accurate planning for housekeeping and front desk teams.

Integrations

Rentals United OTA Cutoff Sync

The platform now sends the correct "accept reservation until hour" to Rentals United. This improves the accuracy of last minute booking availability and reduces the risk of unexpected late arrivals.

What's Coming Next

  • AI Chatbot SIBO short autonomous agents that manage guest conversations using SOP based decision logic with built in escalation handling.
  • Reports Smart Automation SIBO Reports will automatically re-open when pending tasks miss their due date, with new visual indicators to simplify tracking.
  • Inventory Inspection Tasks SIBO periodic checks to verify each listing’s inventory and confirm that no items are missing.
  • Inventory Completion Tasks SIBO workflow that determines from which stock source missing items should be replenished after inspections.
  • Guidebooks Collaboration SIBO Tools for agents to request missing information in guidebooks, and requests management screen to ensure every property has a complete, verified list of guides.

For training on these updates, please reach out to schedule a session.
For technical support, contact Tech-Support.