Release Notes - December 2025 (Version P1.26)

Dear Sweet Team,

This release focuses on faster guest resolution through the initial AI ChatBot, stronger operational control with Inventory inspection and completion workflows, and a tighter feedback loop for Guidebooks. We also improved operational follow-up with Damage Classification and automated Re-Opened report handling when tasks are overdue.

SIBO

AI ChatBot

• Launched the initial guest-facing AI ChatBot across different channels, using Guidebooks and internal SOP knowledge to answer guest questions, while also supporting actions like opening reports, ordering services, requesting Early Check-in or Late Check-out (including complimentary/paid options by availability), and delivering invoice links on demand.

Inventory

• Strengthened Inventory operations by introducing inspection and completion workflows to surface and resolve missing items, alongside reusable templates, typology-based setup, and controlled stock movement with full validation and audit tracking.

Guidebooks

• Strengthened Guidebooks with a full missing-information loop, allowing agents to request gaps, manage and resolve requests centrally, and expose Lobby details as a virtual guide when available.

Reports & Tasks

Damage Classification

• Added mandatory Damage Classification in the mobile cleaning-task report flow, distinguishing Guest Damage vs Wear & Tear. Reports classified as "Guest Damage" now surface a Deposit Candidate badge, and can be found quickly using the new Damage Classification filter in the Reports screen.

Automation

• Automates operational follow-up by moving eligible reports to Re-Opened when linked tasks become overdue, ensuring missed tasks are visible and rescheduled on time.

Airbnb Integration

Support API Version 2025.06.30

• Updated our Airbnb integration to the latest required API version (2025.06.30) to keep the connection stable and ensure bookings and messaging continue to work as expected.

Enhancements & Bug Fixes

• Faster Media Loading Website/App Images and videos now load faster and more smoothly across website pages.
• Improved Page Loading Experience Website/App Pages feel quicker to open and navigate, especially on slower connections.
• Hotel Lobby Visibility Rules Website/App Lobby information is now hidden for Hotel Rooms when it does not apply.
• Hotel Terminology Alignment Website/App First Day Experience wording now consistently uses room-based terms for hotels.
• Simplified Lobby Hours Display SIBO Opening hours are shown as “Daily” when the same hours apply all week.
• Consistent Address Formatting Website/App Addresses are now displayed in a clearer and more consistent format everywhere.
• Additional Address Details SIBO Zip code and country information were added to improve accuracy.
• Clearer Digital Keys Instructions SIBO Digital key instructions now better match hotel room access flows.
• Simpler Get Invoice Flow SIBO Removed unnecessary required fields to make requesting invoices easier.
• Updated Our Hotels Menu Website/App Newly added hotels now appear correctly in the website header.
• Always-Visible Get Invoice Tab SIBO The Get Invoice tab is now always visible with clearer pre-checkout messaging.
• Mobile App Release Support Website/App Updated the mobile app foundation to support new iOS and Android releases.
• Cleaning Task Type Clarity SIBO Daily hotel refresh tasks are now clearly separated from checkout cleanings.
• Expanded Cleaning Task Details SIBO Hovering a cleaning task now shows full hotel, unit, and room details.
• Bug Fix Property Link RedirectWebsite/App Fixed an issue where old property links did not redirect correctly after single properties were converted to buildings.
• Bug Fix Android NavigationWebsite/App Fixed an issue where Android users could not navigate properly when system navigation buttons were visible on the screen.
• Bug Fix Chat Typing VisibilityWebsite/App Fixed an issue on iOS and Android apps where typed text was not visible while writing messages in chat.

What's Coming Next

• Booking Flow Step 2 Redesign Website/App A clearer booking step that makes it easy to change dates, number of guests, and options.
• Faster Website Navigation Website/App Better internal page connections so guests can find content faster and move through the site more smoothly.
• Improved Page Visibility Across the Web Website/App Adding structured page details to help pages appear more clearly when shared or discovered online.
• Blog Under the Main Website Website/App Moving blog content under the main website path for a more consistent browsing experience.
• Maximum Stay Length for Partner Bookings SIBO Support for setting a maximum stay length when working with external rental partners.
• Remembering Last Search Results Website/App Guests will be able to return to their most recent search results while browsing the website.
• Guest Membership Program Website/App A new membership experience designed to reward returning guests with exclusive benefits and a more personalized journey.

For training on these updates, please reach out to schedule a session.
For technical support, contact Tech-Support.