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← Timeline Version 46
What’s New?
Chatbot
- Multilingual support added to our chatbot, including English, French, Spanish, Italian, Portuguese, Russian, and Hebrew.
- Smart language selection in the chatbot to recommend the most suitable language to guests. (The guest may choose any language given our suggestion does not match their needs)
- Resolved a bug in the chatbot related to transportation services for locations with a single pickup point.
- Upgraded chatbot’s transportation feature to include the number of suitcases.
Unified-Inbox
- Enhanced language management options for guest conversations.
- Introduction of a “closed” tab and a “close conversation” action to streamline conversation management.
- Introduction of a “chatbot” tab, to be able to truck conversations currently handled by the chatbot.
- Ensured English display in Unified-Inbox, irrespective of the guest’s language.
Operations platform
- Implemented dynamic pricing for housekeeping services, with an initial markup of 15%. (In future versions you will be able to adjust the markup to your needs per property)
- Introduced a new form for ordering housekeeping services.
- Resolved various issues related to SIBO alerts, journey management, and report generation inaccuracies.
- We’ve fixed an issue causing a SIBO alert about transportation and deposit to disappear when the date changes.
- We’ve fixed an issue in the journeys management when selecting all of Sweet Inn’s properties for a specific journey it removes the journey from the franchisee’s properties (and vice versa).
- We’ve fixed an issue in reports page, when creating a second resolving task to a report, the task creation caused a wrong property selection.
- We’ve resolved a bug on the reports page where clicking on images, relations, and task links did not trigger any action.
Dashboard Improvements
- New alerts have been introduced on the dashboard to indicate low battery and offline status for intercoms and buzzer locks.
User Profiles
- SIBO users can now be limited to a specific set of properties. This feature is especially beneficial for partners who manage separate teams for each building in their city.
Reservations system
- Improved the accuracy of guest details in bookings from Rentals United.
- Addressed disappearing reservation issues in the multi-calendar following Airbnb alterations.
- Fixed a bug related to city tax refunds for updates in Rentals United reservations post Online check-in.
- Solved recurring overbooking issues involving direct and Rentals United bookings.